Return & Exchange Policy

At Dharika, every piece is made to order. Once you place a purchase, our karigars begin cutting, stitching, and finishing your garment to the exact measurements you provide at checkout. This craftsmanship model is what allows us to offer fully customized ethnic wear, and it also shapes the return and exchange terms below.

Please read this policy carefully before placing an order — by purchasing from Dharika, you agree to these terms.

1. Made-to-Order & Sizing

• All Dharika garments are cut and stitched to order based on the measurements submitted by the customer at the time of purchase.
• Because each piece is custom-made to the measurements you provide, Dharika is not responsible for sizing discrepancies that result from measurements submitted incorrectly, inaccurately, or incompletely by the customer.
• We strongly encourage customers to review our size guide and re-confirm measurements before placing an order, as this information directly determines the fit of the finished garment.
• Requests for return, exchange, or refund on the basis of “wrong size” where the garment was made to the measurements the customer submitted will not be accepted.

2. What Is Eligible for Return or Exchange

Because our pieces are custom-made, we accept returns and exchanges only in the following cases:

• Print or pattern mismatch: the print, embroidery placement, or design element received is materially different from what was depicted and ordered on the product page (beyond the natural, expected variation of handcrafted goods).
• Manufacturing defect: the garment arrives damaged, defective, or with a manufacturing fault.
• Wrong item shipped: you received a different product than the one you ordered.

Minor variations in colour and print placement are not eligible for return or exchange.

3. Return & Exchange Window

• All return or exchange requests must be raised within 2 days of the delivery date shown in your tracking confirmation.
• Requests raised after this 2-day window will not be accepted, regardless of the reason.
• To initiate a request, email us at Dharika.co@gmail.com with your order number, a description of the issue, and clear photos of the product and its packaging.
• Our team will respond within 24–48 hours with next steps.
• The garment must be unworn, unwashed, and unaltered, with all original tags and packaging intact.

4. Pickup & Shipping

• Where reverse pickup is serviceable at your pincode, our courier partner will collect the item from you at no additional pickup charge; shipping deductions in Section 5 still apply.
• If reverse pickup is not available for your pincode, you will be asked to self-ship the item to our facility at your own initial cost. Once the item passes quality check, the shipping cost will be reimbursed to you as refund, at Dharika’s discretion.
• Please pack the item securely to prevent damage in transit. Dharika is not responsible for items lost or damaged during customer self-shipment.

5. Shipping Deductions

• Returns: a shipping fee of ₹50 will be deducted from your refund/store credit, as this covers the cost already incurred to deliver your order to you.
• Exchanges: an additional shipping fee of ₹100 applies to cover the cost of shipping the replacement item to you. This amount must be paid before the replacement is dispatched.
• Original outbound shipping charges are non-refundable in all cases, as this service has already been rendered.

6. Refunds & Store Credit

• Approved returns are refunded as store credit valid for 365 days from issue, redeemable on any future Dharika purchase.
• Refund will be issued within 4 business days of the returned item passing quality check at our facility.
• Orders placed using store credit are final and not eligible for further return, exchange, or refund.
• Each order is eligible for one return or exchange only.

7. Order Cancellations

• Orders may be cancelled only before production has begun. Once your garment enters production, the order cannot be cancelled, as it is being custom-cut and stitched specifically for you.
• To request a cancellation, contact us immediately at Dharika.co@gmail.com with your order number.

8. Non-Returnable & Non-Exchangeable Items

• Garments correctly made to the measurements submitted by the customer (sizing-related requests).
• Custom or made-to-order pieces beyond standard product customization.
• Clearance, final sale, or promotional items marked as non-returnable at checkout.
• Items returned without original tags, in worn or altered condition, or outside the 2-day window.

9. Damaged or Defective Items

• If your order arrives visibly damaged, please do not accept the parcel and notify us immediately.
• If damage is discovered after opening, email Dharika.co@gmail.com within 48 hours of delivery with photos and a description of the issue.
• Claims raised after 48 hours may not be eligible for resolution.
• Once reviewed, Dharika will offer a replacement, store credit, or refund at its discretion.

10. Final Authority

Dharika reserves the right to make the final determination on all return, exchange, and refund requests, including whether a claimed defect or mismatch qualifies under this policy. Dharika also reserves the right to update this policy at any time; the version posted on the website at the time of your order governs your purchase.

11. Contact Us

• Email: Dharika.co@gmail.com
• Phone/WhatsApp: 83968 67789